The pressures reshaping the sector
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Ageing infrastructure & asset lifecycle pressure
Decades-old grid and water assets approaching end-of-life, with capital programs under intense AER scrutiny.
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Grid modernisation & renewable integration
Accelerating transition to distributed energy requiring real-time SCADA, AMI, and digital grid operations.
Rising customer expectations for digital self-service
Consumers expect frictionless online account management, outage alerts, and consumption analytics.
Growing AER, AEMO & EPA compliance obligations
5-minute settlement, access period reporting, and environmental discharge obligations demand automated, audit-ready evidence.
OT/IT convergence & ICS/SCADA cyber exposure
SOCI Act CIRMP obligations and ACSC Essential Eight requirements are landing on OT environments not designed for them.
Water quality, drought & environmental risk
EPA water quality, drought resilience, and discharge monitoring create compounding regulatory and reputational risk.
Impact we deliver
From siloed billing, CRM and OT systems to a connected operational platform
Faster AER, AEMO & EPA reporting with audit-ready evidence packs
Predictive maintenance and AI-driven fault detection reducing unplanned outages
Secure, SOCI-compliant critical infrastructure with improved OT/IT visibility
Customer self-service that reduces call volumes and improves hardship outcomes
What we do
Architecture & Solution Design
- Customer Application Architecture
- EAM strategy & GIS digital twin design
- OT/IT convergence & SCADA modernisation architecture
- Cloud & Azure platform architecture
- Solution & integration architecture governance
- Data Catalogue & Lineage Strategy
- Data Governance Strategy
- Enterprise Data Architecture
- AI Readiness Assessments
Customer Engagement & CRM
- CRM & billing integration with AMI/smart metering
- Self-service portal & mobile app with consumption analytics
- Automated outage communication engine
- Complaints & hardship workflow automation
- Life support customer management
- Omnichannel engagement across web, app & contact centre
- Data Catalogue & Lineage Strategy
- Data Governance Strategy
- Enterprise Data Architecture
- AI Readiness Assessments
Self-Service Portals & Operational Apps
- Customer self-service portal & consumption dashboard
- Power Platform field inspection & work order apps
- Compliance and regulatory case management apps
- Contractor & supplier management portals
- Hardship & life support case tracking workflows
- Power Automate process automation
- Data Catalogue & Lineage Strategy
- Data Governance Strategy
- Enterprise Data Architecture
- AI Readiness Assessments
Integration & Data Management
- EAM, billing & AMI/smart metering integration
- OT data historian & SCADA integration
- API Management
- Event-driven integration architecture
- Master data management & golden record creation
- ALM & DevOps governance
- Data Catalogue & Lineage Strategy
- Data Governance Strategy
- Enterprise Data Architecture
- AI Readiness Assessments
Data & Analytics
- Microsoft Fabric operational data lakehouse
- Asset condition & network performance analytics
- AER, AEMO & EPA regulatory reporting automation
- Customer 360 & consumption analytics
- Real-time board & executive compliance dashboards
- Self-serve governed data access
- Data Catalogue & Lineage Strategy
- Data Governance Strategy
- Enterprise Data Architecture
- AI Readiness Assessments
AI & Automation
- Predictive maintenance & fault detection AI
- Demand forecasting & load analytics
- Outage prediction & network risk scoring
- Agentic AI for customer service workflows
- Workflow RPA & process automation
- Responsible AI governance & model risk register
- Data Catalogue & Lineage Strategy
- Data Governance Strategy
- Enterprise Data Architecture
- AI Readiness Assessments
Trusted partners
Insights
Customers we work with
Let’s build the future together.
Ready to translate your sector strategy into integrated, governed, deliverable transformation? We’d love to talk.
